About Us

Ready to change the world? We’re reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!

We are innovative problem-solvers on this adventure together. Working at Trella means that you’ll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.

Our Purpose

At Trella our Vision is to Empower our Communities to move Economies Forward, and we're doing this by building a digital experience that provides our Shippers, Carriers and Teams with the right technology and platform that reduces the costs of moving goods —> Simply, we're trying to disrupt and reinvent trucking, and empower our economies. We have launched from Egypt to Saudi Arabia, Pakistan and UAE, and are looking to build and expand our footprint across the MENA-P region. 

About the Role:

Operations is an extremely critical part of this vertical and its vision; it is at the very center of the seamless shipper-carrier connection we’re trying to achieve. Operations is a function that caters to both shipper and carrier alike; both customers are looking to spend as little time at the port as possible, while facing as few problems as possible. That’s where you come in.

As the leader of Sokhna Operations, you basically run the show. You are the vertical’s engine that keeps things running smoothly, and ensures both shippers and carriers are getting the absolute best experience possible. You don’t only manage your team for the quality and speed of our operations, you also retain a birdseye view on the customers’ entire process, foresee any potential problems well before they occur, and commit to doing everything in our power to help fix any problems that arise, even if beyond Trella’s direct scope or responsibility.

You make sure our defect rate is kept to an absolute minimum, and our ability to go above and beyond to solve our customers’ problems always exceeds our customers’ expectations.


What You'll Do:

• Build the Operations team and roster to achieve the vertical’s vision and KPIs
• Manage and oversee the execution of daily operations
• Create, and manage the execution of, the Operations Representative’s Management Process
• Set the bar for customer obsession within the team
• Drive your team’s product adoption
• Operational Excellence | Incident Rate and Overachieving
• Carrier Satisfaction | Carrier Time at Port, Carrier CSAT, & Carrier Churn
• Shipper Satisfaction | Shipper CSAT & Shipper Churn
• Quality | PoDs DoH
• Profitability | Take Rate % and LPH
• Tech Adoption | App Adoption
• Eliminate operational incidents
• Capitalize on going above and beyond on customer issues
• Minimize carrier wait time at port
• Maintain a highly satisfied carrier CSAT response rate
• Limit carrier churn to less than 10%
• Maintain a highly satisfied shipper CSAT response rate
• Limit shipper churn to less than 5%
• Collect PoDs and ORs in less than 48 hours
• Achieve 0% rejected official receipts
• Decrease operational costs and expenses, and limit loss-incurring incidents
• Boost the loads per headcount within your org to 80+ from the current 33 LPH
• Push for On-App Communication for Operational Resolution

What You'll Need:

• Education | Bachelor degree is a must
• Work Experience | + 4 years in a similar position in the field of (Logistics – Trucking – Shipping lines)
• Advanced Computer Skills (MS Office)
• A Background in a fast-paced tech company / startup is preferred.
• Exceptional time management, verbal and written communication skills
• Good Command of English
• Professional manner, presentable, punctual and strong ethical code
• It is preferable to be a resident of Port Said or Damietta.